GUIDE USAGE, DELIVERY, CANCELLATIONS, RETURNS & REFUND POLICY
GUIDE USAGE: ATTENTION
Our guide’s content is not a substitute for professional medical care and diagnosis. If in any doubt whatsoever, have poor health, or pre-existing mental or physical conditions/injuries do NOT attempt the training or dietary plan without clearance from your physician or doctor first. We are NOT medical experts nor do we purport to be.
As with any training programme by participating you knowingly and voluntarily assume all risks associated with such exercise activities. LDN Muscle accepts no liability for any injury, loss or damage resulting from physical exercise. By following our guide you knowingly and voluntarily assume the inherent risk of physical/resistance training. When training you should do so in a safe and controlled environment, ensuring you have supervision and are assisted by another competent/qualified gym assistant when required. At no time should you attempt to perform such activities alone and unsupervised.
Should you suffer from any medical conditions, injuries or allergies, or should you be in any doubt whatsoever, we advise you seek medical/professional advice immediately and do NOT proceed to partake in any activity.
Any supplements featured within the guides are optional and must be taken in strict accordance with manufactures recommendations, if in any doubt always consult a physician. Always ensure your technique is correct, train within your own capabilities and observe any safety practices/code of conducts present within your own gym.
Merchandise orders are only available for shipping to customers in the United Kingdom. Deliveries will be dispatched within 7 working days.
Digital Downloads will be emailed and available to download online immediately. Please check your inbox and junk mail.
CLOTHING Returns & Refunds Policy
Please note prior to any purchase please consult the sizing chart appendixed to each item of clothing. If you are in ANY doubt whatsoever as to the size you require please email us or tweet PRIOR to ordering.
Any returns must include a note detailing your order number, paypal address, reason for return and what you want to be swapped/refunded.
Please note; Shipping is only refundable if you receive faulty goods.
Please note that we CANNOT accept returns or exchanges on underwear due to hygiene reasons.
Please note ANY items returned Covered in Animal or Human hair may NOT be issued a refund.
LDNM GUIDES & PROGRAMMES REFUND POLICY
Due to the nature of these digital download products we are unable to offer refunds once you have downloaded the product. Please only download if you are certain you have purchased the correct product. We are unable to revoke access to your files.
All clothing returns must be made to the following address:
c/o LPS London Ltd
161-165 Greenwich High Road
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from LDNMuscle Ltd, for a full refund.
To cancel your order please contact us
If however your order has already been processed, you will need to return the order to us.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
If the item you received is faulty, please contact us via email or twitter quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
In order to provide you with the full range of services, we are sometimes required to collect information about you.
- what information LDNMuscle Ltd may collect about you;
- how LDNMuscle Ltd will use information we collect about you;
- whether the LDNMuscle Ltd will disclose your details to anyone else;
- your choices regarding the personal information you have provided to us;
The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
2. What information will LDNMuscle Ltd collect about me?
We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.
By entering your details in the fields requested, you enable the LDNMuscle Ltd to provide you with the services you select.
3. How will LDNMuscle Ltd use the information they collect about me?
LDNMuscle Ltd will use your personal information for a number of purposes including the following:
- For providing services to you in the way of sending goods to your address.
- IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
- to analyse and improve the services offered on LDNMuscle.com. e.g. to provide you with the most user-friendly navigation experience.
- For marketing purposes including email correspondence.
Where LDNMuscle Ltd proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
4. When will LDNMuscle Ltd contact me?
LDNMuscle Ltd may contact you:
- in relation to the order you have placed on the website to ensure that XXXX can deliver the services to you;
- to let you know of new product launches and changes to LDNMuscle.com
5. Will I be contacted for marketing purposes?
LDNMuscle Ltd may contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.
6. Will LDNMuscle Ltd share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).
12 Northfields Prospect
Putney Bridge Road