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The launch of our LDNM Fresh Macro Meals has been absolutely crazy, with thousands of meals being ordered within the first 24 hours.

We have put together some useful answers to frequently asked questions below, both relating to delivery and also any advice regarding gluten free options, halal, vegetarian and other…

 

Delivery Information:

  • All meals will be delivered straight to your door in our premium, chilled packaging by DPD. Not going to be in? No problem, just let them know and they can leave with a neighbour or a safe place.
  • Deliveries are available 3 days a week and now include Saturday delivery at no additional charge.
  • All chilled deliveries are packed in insulated packaging with ice gel packs and are sent via a next day courier to ensure the ultimate level of freshness.
  • Please note, if ordering protein, supplements or any other items your order will be delivered at the same time.
  • Failed deliveries will not be re-attempted as fresh produce will not be suitable for consumption.
  • All our meals are made to order and always arrive fresh, special delivery rules apply.

See details below:

Order placed before When will I get my order?
Saturday 12 noon Monday
Tuesday 12 noon Thursday
Thursday 12 noon Saturday

Delivery will default to the next available delivery day, if you would like to change your order date please contact us as soon as possible and we will arrange an alternative date for you wherever possible.

Please note that our fresh delivery service excludes delivery to the Highlands & Islands. Unfortunately we cannot provide a next day service to these locations.

Returns

Due to safety and hygiene reasons, meals and fresh foods are not covered by our usual 30 day guarantee. Orders containing fresh products are exempt from the Distance Selling Regulations and cannot typically be cancelled, however, we do allow these orders to be cancelled providing you call us before 4pm on the same day as placing your order, Monday to Friday, excluding bank holidays.

The £50 free delivery threshold does not apply to orders containing fresh meals.

Excluded postcodes:

AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BF, BT, DD10, DD11, DD3, DD4, DD5, DD6, DD7, DD8, DD9, DG10, DG11, DG12, DG13, DG14, DG16, DG3, DG4, DG5, DG6, DG7, DG8, DG9, EH35, EH36, EH37, EH38, EH39, EH40, EH42, EH43, EH44, EH45, EH46, FK14, FK18, FK19, FK20, FK21, G83, G84, GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV3, IV30, IV31, IV32, IV36, IV37, IV38, IV39, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, JE, KA18, KA19, KA26, KA27, KA28, KA6, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KY10, KY14, KY15, KY16, KY9, ML11, ML12, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TD1, TD10, TD11, TD12, TD13, TD14, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TR21, TR22, TR23, TR24, TR25, XX73, ZE1, ZE2, ZE3

Can Your Meals Be Re-Heated?

All meals can be re-heated in a microwave or oven. We don’t advise cooking them from frozen, rather would would advise simply placing your meals out to defrost the night before, or selecting the defrost function on a microwave.

 

Can Your Meals Be Frozen?

All our meals can be frozen, so you never need to worry about waste.

 

Do You Cater for Vegetarian, Halal and Gluten Free Requirements?

We sure do! We have a delicious Stuffed Pepper option for vegetarians.

Our chicken dish is halal, and all of our dishes excluding the Stuffed Pepper dish are gluten free.

 

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