How do I receive an eGift Voucher?
Once your order has been processed and we have taken payment, you will be emailed the electronic eGift Voucher code to the email address you have selected. You will not receive anything in the post for the eGift Vouchers that you order. Your order will usually be processed within 30 minutes.
How do I give the eGift Voucher to the recipient?
The eGift Voucher can delivered to your chosen recipient straight to their inbox. eGift Vouchers are valid for 24 months from the date of purchase.
I am the recipient of an eGift Voucher, how do I redeem it?
eGift Vouchers can be used to purchase any product on ldnmuscle.com. Select the item(s) you wish to order and add them to your basket. To apply your eGift Voucher you can input the code on the checkout page and select ‘apply’. Then complete the Checkout procedure as normal.
You don’t have to spend all of the eGift Voucher at once. We will keep track of any unused portion and you can use that later.
eGift Vouchers are valid for 24 months from the date of purchase so make sure you remember to redeem your eGift Voucher in time.
eGift Vouchers are valued and issued in GBP Pounds.
I have paid for an order using an eGift Voucher. What happens if I want to return my order?
For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a LDNMuscle eGift Voucher any refund will be issued in eGift Vouchers to the same value.
More details on our Returns procedure.
I have lost an eGift Voucher. What do I do?
If you are the recipient of a LDNMuscle eGift Voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us at [email protected] so that the eGift Voucher can be reissued. We can only reissue gift vouchers which have not been redeemed. The original expiry date will still apply.
Can I return my eGift Voucher?
eGift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the eGift Voucher cannot be converted back to cash.